Job Description•Understand the needs of the customers through effective listening and questioning skills.•Obtain client information by doing the following:oAnswering telephone calls.oInterviewing clients.oVerifying information.•Deal with all calls politely, courteously, professionally, and assertively.•Update job knowledge by:oStudying new product descriptions.oParticipating in educational opportunities.•Adhere to the following:oAgreed processes.oMeet required work standards, targets, and objectives.Minimum Qualifications•Graduate of at least 2 years of college education of any IT-related courses, or has a vocational/training diploma/certificate related to IT.•Computer literate.•Strong analytical and planning skills;•Good communication and presentation skills;•Excellent problem-solving skills.WE HAVE MANY RAMPS INCLUDING DAYSHIFT, NIGHT SHIFT, CHAT SUPPORT, INTERNATIONAL AND LOCAL ACCOUNTS.ADDRESS:We entertain walk-in applicants! Our office is located Unit 2004, 139 Corporate Center, 139 Valero St., Salcedo Village, Makati City. Look for JOSEPHDIRECTIONS:From MRT Ayala station, ride the Ayala jeep at the shell station and get off in front of Insular Life. Walk to the corner of Valero and Sedeno. 139 Corporate Center is located beside BPI, between Family Mart and 7 Eleven and across Ministop.Interested candidates, please email your resume to: [email protected]•NOTE: Please be sure to include the position you are applying for on the subject title.•You can also text 0917-510-2995 for inquiries. Look for JOSEPH.•For other JOB OPENINGS and UPDATES visit:WEBSITE: www.globalheadstart.comFACEBOOK: www.facebook.com/Global.HeadstartTWITTER: httpstwitter.com/GlobalHeadstart